Text vs Chat:
I also wanted to talk about text versus chat for our purpose chat is something that you have to go online and access a website in order to communicate. Text creates the opportunity that you can simply put in a specific number and text your communications through your text application. IMessages with most iPhones and android has several texting capabilities.
When we're working with a specific landing page then we're generally gonna start our communication through chat. However if we choose to provide services that include direct text customers clients etc. don't have to go to a website at all they simply text our number.
Online Chat and Text operations - who can be available for how much time and days per week? Training and service at least for demonstration and test operations (routinely evening and weekend).
Providers:
There are a range of online chat and text providers out there. Lower in this page we look at many of them.
As the image at the top of this page shows the routine uses of chat/text we have a very different spin - at least as it comes to restaurants and many small businesses.
We provide another communications avenue that is designed to increase the business bottom line. Yes, make more money every day, week & month.
How? We provide a communications system that compliments the restaurants management and employees. We get to know your business, how you operate, what you prefer, how you wow your customers, and we support that by providing a communications system that allows you to:
Send weekly
Right now we are planning to use LiveHelpNow for a number of reasons: Program we have worked with for years, SMS integration, down time almost non existent, highly response support, proprietary security (even at the HIPPA level), language conversion system to every major language real time, and they are offering a partnership program to us.
Costs:
We will need a LiveHelpNow account for each client. If a given client has four restaurants, we will need four individual life help accounts.
Basic chat service for a single operator is $25.00 a month.
Enterprise Package $15.00
SMS Text $15.00
Knowledge system $25.00
Ticket System $25.00
Call back system $9.00
HelpSquad YouTube - old info but probably still accurate
LiveHelpNow previous referral, reseller program.